Terms of Use

1. Seller Information

The seller of products sold on this site is Spin&Company LLC (hereinafter referred to as "our company").
Spin&Company LLC
3F, Sha Maison Stage Tamachi, 5-32-12 Shiba, Minato-ku, Tokyo 108-0014
Contact:
Please contact us via the chat feature on the EC site or the inquiry form ( https://cotantin.com/pages/contact ).

 

2. Terms and Conditions of Sale on This Site

When purchasing products sold on this site, these terms and conditions (referred to as the "Terms of Sale") apply. This site accepts orders only from individual consumers and corporations whose purpose for purchasing products is not resale. COTANTIN on this site are prohibited from resale or distribution under any circumstances.
You must agree to the Terms of Sale in effect on the date of each order placed on this site.

3. About Accounts

3-1. Account Creation Requirements

We require that each account be registered with information that can be publicly verified as belonging to the individual and that allows contact with our company. We also request that only one account be created per person.
If multiple accounts using the same or similar information are identified, or if one account is confirmed to be used by multiple individuals, we will request submission of identification documents and may delete the account in some cases.
Please note that orders placed on this site are delivered using domestic shipping companies. Therefore, we generally request that account registration information be entered in Japanese.

3-2. Account Deletion

Please contact our Customer Support Desk ( via chat or the inquiry form ).
To prevent identity theft, we require you to submit identification documents in advance. Once we verify your identity, we will delete your account.

4. Purchasing - Inventory

Products and prices listed on this site are subject to availability. Therefore, if an item is out of stock, we will notify you at the time of your order. However, in exceptional cases, such as when multiple customers order the same item simultaneously, errors or corrections may occur.
If we are unable to ship the ordered product, we will notify you as soon as possible via email or phone. In such cases, you may either change your order to another product listed on this site or cancel the order.
Any amount deducted from your bank account despite order cancellation will be refunded. (For credit card payments, refunds will be processed through the credit card company; refund timing varies depending on the card issuer's procedures.) We assume no responsibility for product stockouts or the possibility of restocking. We may change products listed on this site at any time without notice.

  

5. Purchase

5-1. Purchase - Order Conditions

On this site, you can COTANTIN online COTANTIN. When you select an item on this site, a shopping bag will automatically appear for each product, displaying the item's photo, Color, selected quantity, unit price, and total payment amount. Before finalizing your order, please verify that this information matches your selections.
Once you have finished selecting products, click "Proceed to Checkout" to move to the payment process. If you have an account, enter your password to log in. If you do not have an account, please create one.
Once your order is confirmed, your order details will be sent to us and processed. While we make every effort to ensure Color, design, and style COTANTIN displayed on this site match the actual items, technical limitations in Color your Color may cause differences. Therefore, we are not responsible for any errors or inaccuracies in the photographs or illustrations COTANTIN displayed on this site.If you have any questions about a product, please click or tap the chat icon displayed in the bottom right corner of the screen to contact our Customer Support Desk.
We may decline orders from customers with whom disputes have arisen regarding past orders, customers who have previously violated our terms of sale, customers we reasonably believe may be involved in fraudulent or resale activities, or customers we deem, for other reasonable reasons, should not be transacted with.

5-2. Purchase - Formation of the Order Contract

5-2-1. Formation of Contract
After confirming your order and payment on the checkout screen, your order is transmitted to us and processed. At this point, your contract application is accepted, thereby forming the sales contract.
Subsequently, an 'Order Confirmation' email detailing your order and confirming its receipt will be sent from our site. By confirming your order, you are deemed to have accepted all terms and conditions of sale. Data recorded on our site constitutes evidence of all transactions between our company and you.
However, in the following cases, order cancellations may exceptionally occur after the order confirmation email is sent:

• If multiple customers place orders for the same item simultaneously and inventory becomes insufficient
• If there is an issue with the scheduled shipment
• If we determine that shipment is not possible based on the content of the registration information provided at the time of order
• If the final payment settlement at the time of shipment does not complete successfully
• If it is confirmed that shipment cannot be made for any other reason

If your order is canceled, we will notify you by email or phone as soon as possible. In such cases, we are unable to hold the item for you. Therefore, we will cancel the order and ask you to place a new order for the item listed on our website.

5-2-2. Products with Purchase Restrictions
To ensure all customers can enjoy shopping, we may restrict the purchase quantity and period for certain products. Details of these restrictions will be posted on the relevant product page and in the "Frequently Asked Questions" section.Orders exceeding the purchase limit within the specified period will be canceled in full. You cannot select which items to cancel.
Furthermore, we strictly prohibit any attempts to circumvent these restrictions, such as using multiple accounts by the same person. If such behavior is detected, we may refuse future transactions with you.

6. Purchase - Product Price and Payment

Product prices are displayed in Japanese yen (including consumption tax), and shipping is free (see "8-1. Shipping and Delivery"). We may change the prices of products listed on this site at any time without prior notice to customers. The price displayed on this site at the time your order is confirmed will be the amount charged to you, provided the ordered items are in stock at that time.
We make every effort to display accurate product information on this site. In the unlikely event that an incorrect price is displayed for a product on the site, we will determine the price or respond as follows:
If the correct price of the product is lower than the price displayed on this site, we will charge you the lower price.
If the correct price is higher than the price displayed on this site, at our discretion, we will either contact you before shipment to inform you of the correct price and request your instruction to proceed with shipment, or we will contact you to inform you that we will cancel your order.
When you place an order on our site, we accept payment via various credit cards, Apple Pay, Google Pay, PayPay, Rakuten Pay, Paidy, and PayPal. Please enter your information at the time of ordering.
Accepted credit cards are MasterCard®, Visa®, and American Express® only. Credit cards must be in the name of the person placing the order. Cards issued overseas may not be accepted. Your order will ship after your payment method is verified and payment processing is authorized.
Your credit card company or payment processor will be billed upon order confirmation.
You are responsible for providing any information required for identity verification and using these systems in accordance with your credit card company's terms of use and instructions. If you have any questions about the identity verification system, please contact your credit card company.

7. Retention of Title

Ownership of the goods shall remain with us until all payments have been completed by the customer. Ownership of the goods shall transfer to the customer upon completion of payment. Please note that we cannot be held responsible for any loss, theft, damage, or other issues involving the goods.

8. Shipping

8-1. Shipping and Delivery

We ship using our designated carrier in a dedicated package. You cannot specify the shipping carrier.
We ship within Japan and worldwide. However, some areas may be inaccessible for delivery.
Products will be shipped to the address entered on the shipping address input screen.
We typically ship within 5 business days*1 starting the next business day after your order is received.

*1 Our business days are Monday through Friday ( excluding major holidays such as year-end and New Year holidays, Golden Week, and Obon ).

For shoulder straps "With Me," Made-to-order, custom orders, and pre-order items, shipping times vary. Delivery dates are listed separately on each product page. Additionally, delivery may be delayed due to high order volume or stock shortages. Please confirm these details before placing your order.Shipping may be delayed depending on your location due to concentrated shipping orders or transportation issues. If we are unable to deliver an item due to being sold out, our Customer Support Desk will contact you via email or phone.

We do not charge shipping fees.

We may ship your order in multiple shipments depending on inventory status and other factors. If this is due to our inventory or shipping circumstances, no additional shipping fees will be charged. If you request multiple shipments, we will charge shipping fees for each individual shipment.

8-2. Shipping - Delivery Time

Orders are typically shipped within 5 business days*1 of the next business day*2 following order acceptance.

*1 Our business days are Monday through Friday ( excluding major holidays such as year-end/New Year, Golden Week, and Obon ).
*2 For Made-to-order "With Me" shoulder strap, Made-to-order, custom orders, and pre-order items, shipping times differ. Delivery dates are listed separately on each product page. Additionally, delivery may be delayed due to high order volume or stock shortages.

8-3. Shipping - Product Storage Period

If a return occurs due to refusal of delivery after shipment, inability to deliver due to customer circumstances, or prolonged absence (subject to the carrier's storage period), we will treat it as a customer-initiated return after contacting you via email or phone from our Customer Support Desk within 7 days of the carrier returning the item to us. For reshipment, the handling fee and shipping cost will be borne by the customer. Any fees and shipping costs incurred due to refusal of delivery or prolonged absence will be the customer's responsibility.Charges will be applied to the credit card or other payment method used at the time of order.
Please also note that we may decline future orders from you.

9. Returns and Refunds 

9-1. For deliveries to designated shipping addresses

9-1-1. Returns and Refunds on This Site

Please note that we do not accept returns, refunds, exchanges, or order cancellations for products other than defective items or incorrect deliveries.

For defective or incorrectly delivered items, please contact our Customer Support Desk (via chat or the inquiry form) within 7 business days starting from the date you received the item.

If you return the item COTANTIN within 30 business days from the date you received it, we will issue a refund or exchange.

Please note that even for defective or incorrectly shipped items, we may decline refunds and return the items in the following cases:

• You did not contact the customer support desk in advance.
• If the number of days from the date you received the product until the returned item arrives at our facility exceeds 30 days,
• We will not accept returns or refunds for items purchased outside of this website. If we are unable to contact you at all within 14 days starting from the date the returned item arrives at our facility.
• In cases where intentional damage is recognized

10. Exchange

Exchanges are generally limited to the same item in a different Color, pattern, or size.
Please note that we may decline exchanges in any of the following cases:

• Without prior contact with the customer support desk
• If the number of days from the date you received the product until the returned item arrives at our facility exceeds 30 days,
• If we are unable to contact you at any point during the 14-day period starting from the date your returned item arrives at our facility
• Evidence of use has been detected.
• Some parts of the product are missing.
• The accessories included with the shipment from our company are missing.
• Any modifications, such as belt hole punching, have been made since the item was shipped from our company.

For exchanges requested by the customer, the shipping cost for returning the product to us will be borne by the customer.
When returning the product to us, please include all of the following items with the product. We will not process exchanges if any of the required items are missing.

• Product
• Receipt (for customers who requested one)
• All accessories included in the package along with the product at the time of delivery
  

Please be advised that we cannot be held responsible for any loss, misdelivery, or delayed delivery of items returned by customers during transit.

11. General Terms of Use for This Site

These terms and conditions (the "Terms of Use") apply to your use of this website and your purchase of products offered on this website. To shop on this website, you must agree to comply with and be bound by these Terms of Use, and you must also agree to our Privacy Policy (the "Privacy Policy"). Please see "Security and Personal Information".
We may revise the Terms of Use and Privacy Policy at any time. To continue shopping on this site after such revisions, you must agree to comply with and be bound by the revised Terms of Use and also agree to the revised Privacy Policy. The latest versions of the Terms of Use and Privacy Policy can be viewed by clicking "Terms of Use" and "Privacy Policy" in the footer of the screen.

  

12. Security and Personal Information

The use of personal information provided by customers COTANTIN on this site complies with our Privacy Policy (see "Privacy Policy"). Spin&Company LLC, the operating company COTANTIN, may change or amend the Privacy Policy at any time as stipulated therein. This site is not intended for minors.
Please be cautious of similar-looking websites. There are sites with URLs that may be mistaken for our homepage, or sites displaying and selling products similar to those sold on our site. These may be unrelated to our site. We kindly ask that you always view and purchase from our official homepage, "cotantin.com". Please note that we cannot accept exchanges or returns for items purchased on websites other than ours.

  

13. Intellectual Property

All materials on this site (including drawings, designs, illustrations, photographs, soundtracks, text, logos, trademarks, and designs) are the exclusive property of Spin&Company.You may not reproduce, distribute, publish, transmit, create derivative works based on, alter, or sell any of these materials, in whole or in part, by any means or method, except as expressly permitted under the Terms of Use.
The " COTANTIN " trademark, COTANTIN (whether registered or not), and the domain name "cotantin.com" displayed on this site are the exclusive property of Spin&Company. Reproduction, distribution, transmission, alteration, or use of these trademarks for any purpose without the express consent of Spin&Company is prohibited.
You may not remove any copyright, trademark, or other proprietary rights notices displayed on this site or its content. You may make one copy of a web page displayed on this site for your own personal, non-commercial use. However, any such copy of a web page must retain all copyright and other proprietary rights notices displayed on that web page.

14. Limitation of Liability

Spin&Company shall not be liable to you or any third party for any indirect, incidental, special, or consequential damages, including lost profits or other intangible losses, arising out of or in connection with your use of this site or your inability to use it, even if Spin&Company has been advised of the possibility of such damages. 

15. Disclaimer of Warranties

Spin&Company makes no warranties or representations regarding the following matters:
‐ That this site is free from viruses, worms, Trojan horses, or other destructive materials.
‐ That the information provided on this site is accurate, complete, or up-to-date.
This site may contain technical inaccuracies or other defects. We do not guarantee that such defects will be corrected.This website and its content are provided "as is" and "as available." We expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, quality, or non-infringement based on ordinary representations.

16. Governing Law - Disputes

These Terms of Use shall be governed by and construed in accordance with the laws of Japan. In the event of any dispute, the Tokyo District Court shall have exclusive jurisdiction in the first instance, and you hereby agree to submit to the exclusive jurisdiction of said court pursuant to these Terms of Use.