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Regarding color, we photograph the actual products; however, Color may appear slightly different depending on the device you are using.

Regarding size, slight variations from the stated measurements may occur due to material characteristics and manufacturing processes.

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In some cases, it may take several hours.

If it does not display in English, deleting cookies can sometimes resolve the issue.

https://cotantin.myshopify.com/pages/delete_cookies_on_iphone_en

The products featured on this site are, of course, available for purchase.

Yes, I understand. Please submit your request via chat at
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Our company is a qualified invoice issuer.
Please shop with confidence.

For online purchases, we do not issue invoices.
Please note that we cannot accommodate requests made after the fact.

For corporate customers purchasing our products, we issue invoices. (Payment method: Bank transfer only)
For corporate transactions requiring an invoice, please first contact https://cotantin.com/pages/company-formからご連絡ください.

Our company is a qualified invoice issuer.
Please shop with confidence.

Yes, you can purchase from almost every country in the world.

Due to the impact of the COVID-19 pandemic, some deliveries may be delayed or difficult to fulfill.

If delivery proves difficult, we will issue a refund, so please rest assured.

Feel free to contact our customer support desk via chat or the inquiry form at https://cotantin.com/pages/contactで.

Once an order is placed, we are unable to make changes to the ordered items, registered name, address, or other details.

Please review your order details before placing your order.

Once an order is placed, we are unable to make changes to the ordered items, registered name, address, or other details.

Please review your order details before placing your order.

The "Order Confirmation" email may be delivered within a few minutes. If you do not receive the "Order Confirmation" email after waiting several minutes, the following situations may be possible.

1. Incorrect email address entered during registration.
2. Your order has not been completed successfully. Please log in to your account at
   and check your order status under "Order History."
3. The email has been filtered into the spam folder.
   Depending on your provider, emails from cotantin.com may be flagged as spam.
   Please check your spam folder before contacting us.
4. 
   You may be experiencing email delivery errors due to your provider's incoming mail capacity limits.
   Please contact your provider.
5. 
   Your email client may have settings blocking our emails.
   Please configure your settings to allow emails from cotantin.com.
   Note: Configuration methods vary by email client. Please contact your email client provider for assistance.

If you have not received the automated order confirmation email, we are unable to resend it.

After logging in, you can check your order status via "Order History."

Orders are normally processed and completed, and an order confirmation email is sent. However, in exceptional cases such as those listed below, an order may be canceled after the order confirmation email has been sent.

1. In the event that multiple customers place orders for the same item simultaneously, resulting in insufficient stock, or if there is an issue with an item scheduled for shipment,
2. If we determine that shipment cannot be made based on the content of the registration information provided at the time of order
3. If the final payment settlement at the time of shipment does not complete successfully
4. If it is confirmed that shipment cannot be made for any other reason

If we are unable to ship the items you ordered, we will notify you by email or phone as soon as possible. In such cases, we cannot secure the same items, so we will cancel the relevant order and ask you to place a new order from the items listed on our site.

If the procedure is not completed successfully and we are unable to receive your order, it may be automatically canceled.

If your order is canceled, please place it again.

For credit card authorization inquiries, please contact your credit card company directly as this involves personal information.

When contacting us, please provide the date, time, and amount of your COTANTIN usage.

Additionally, since this site utilizes overseas systems, credit card transactions may not be approved due to security features like fraud prevention, issues with 3D Secure authentication settings, or insufficient PIN information. Please also confirm this directly with your credit card company.

Please note that items are not reserved when added to your cart. If another customer completes their purchase during your checkout process, the item may become out of stock, preventing you from purchasing it.

After adding items to your cart, entering the recipient's information, the purchaser's information, and credit card details, and clicking "Confirm Order & Payment," the system will automatically send an order confirmation email once the credit card company approves the transaction and the process is successfully completed.

Please log in to your account using the information you provided during registration and make the necessary corrections promptly.

If you register an incorrect email address, emails will be automatically sent to that address. Please take great care when registering.

We accept payments via various credit cards, PayPal, Amazon Pay, Google Pay, and Apple Pay. Please enter your information at checkout.

Only MasterCard®, Visa®, and American Express® credit cards are accepted.

Credit cards must be issued in the name of the person placing the order.

COTANTIN complies with PCI DSS Level 1, the strictest global security standard.

We guarantee world-class security for your payments.

Your order will ship within two months from the end of the month in which it was placed.

※For orders placed in November, December, or August, shipping will occur within three months, taking into account the extended holiday period.

Example: For orders placed on May 10th
As this falls within two months from the end of May, the latest shipment date will be the end of July.

Please note that as these items are handcrafted by artisans after the order deadline, production will take some time.

Except for certain items*, we ship within 5 business days excluding weekends and holidays.

*Regarding Shoulder Straps
The "With Me" shoulder strap will ship within two months from the end of the month in which your order was placed.

Orders placed in November, December, or August will be shipped within three months, taking into account the extended holiday period.

Example: For orders placed on May 10th
As this falls within two months from the end of May, the latest shipment date will be the end of July.

Please note that as these items are handcrafted by artisans after the order deadline, production will take some time.

Shipping is a complimentary service.

Except for large items and certain other products, all ordered items will be shipped in a dedicated gift box.

We will accept exchanges or returns only for products with initial defects.

Please contact our Customer Support Desk within 7 days of the product's arrival date, and then return the product COTANTIN within 30 days of the product's arrival date.

However, this applies only to items in their original packaging as purchased.

Please note that we may not be able to accommodate your request for an exchange depending on inventory availability.

We do not accept order cancellations for customer-related reasons. Please understand.