For the best experience on cotantin.com, we recommend using the latest versions of Chrome, Safari, or Firefox browsers.

PLEASE NOTE THAT NOT ALL FEATURES MAY BE AVAILABLE IN OLDER VERSIONS OF OUR WEBSITE. PLEASE MAKE SURE THAT COOKIES AND SSL SETTINGS ARE ENABLED IN YOUR BROWSER.

Regarding colors, although actual products are photographed, colors may appear slightly different depending on the device you are using.

Sizes may differ slightly from those indicated due to the characteristics of the materials and manufacturing process.

It is believed that some browsing behavior has been detected and the site security function has been activated, temporarily preventing visitors from viewing the site.

Please try a different communication environment or wait a while and try again.

In some cases, this may take several hours.

If it does not display in English, deleting cookies can sometimes resolve the issue.

https://cotantin.myshopify.com/pages/delete_cookies_on_iphone_en

Products listed on this site are of course available for purchase.

Yes, we will accept your request.
Please submit your request via chat.

We are a Qualified Invoicing Business.
Please purchase with confidence.

Invoices are not available for online purchases.
Please note that we will not be able to respond to any after-the-fact notifications.

We issue invoices for corporate purchases. (Payment by bank transfer only)
For corporate transactions that require invoicing, please contact https://cotantin.com/pages/company-formからご連絡ください first .

We are a Qualified Invoicing Business.
Please purchase with confidence.

Yes, available from most countries around the world.

Some deliveries may be delayed or difficult due to the Corona disaster

If delivery is difficult, we will refund your money.

Please feel free to contact our customer support desk via chat or contact form https://cotantin.com/pages/contactで.

Once an order has been placed, no changes can be made to the products ordered, including the name and address registered with the company.

Please confirm the information you entered before placing your order.

Once an order has been placed, no changes can be made to the products ordered, including the name and address registered with the company.

Please confirm the information you entered before placing your order.

The "Order Confirmation" e-mail may be delivered a few minutes later. If you do not receive an "Order Confirmation" e-mail after waiting a few minutes, the following cases may be the result

1. You made a typing error in your e-mail address when you registered.
2. Your order was not completed successfully.
   Please log in to your account and check the status of your order from "Order History".
3. The email is being sorted into the junk mail folder.
   Depending on your provider, emails from cotantin.com may be considered "junk mail.
   Please check your junk mail folder before contacting us.
4. Receiving capacity limitation by provider
   There may be an error receiving e-mail due to the receiving capacity limitation of your provider.
   Please contact your provider.
5. Receipt rejection setting
   Your mailer may have been set to reject e-mails from
   cotantin.com.
   Please contact your mailer for details on how to do this.

If you have not received the automatic email regarding your order, the email will not be resent to you.

You can check the status of your order from "Order History" after logging in.

Normally, an order e-mail is sent when the order process is successfully completed. However, there may be exceptional cases where an order is cancelled after the order e-mail is sent, such as in the following cases.

1. In the event that multiple customers order the same item at the same time and we run out of stock or there is a deficiency in the item to be shipped
2. If it is determined that we are unable to ship your order due to the contents of the information registered at the time of order, etc.
3. If the final amount settlement is not completed successfully at the time of shipment
4. When it is confirmed that the shipment cannot be made for some other reason

If we are unable to ship your order, we will notify you by e-mail or phone as soon as possible. In such cases, we will not be able to secure the same product, and you will be asked to cancel the order and place a new order from the products listed on our website.

If the procedure is not completed successfully and your order is not received, it may be automatically cancelled.

If the order is cancelled, please place another order.

For credit card authorization, please contact your credit card company directly for personal information.

WHEN YOU CONTACT US, PLEASE TELL US THE DATE, TIME, AND AMOUNT YOU WOULD LIKE TO SPEND AT COTANTIN.

SINCE THIS SITE USES AN OVERSEAS SYSTEM, THERE MAY BE CASES WHERE YOUR CREDIT CARD WILL NOT BE APPROVED DUE TO INADEQUATE SECURITY FEATURES SUCH AS FRAUDULENT USE PREVENTION, 3D SECURE (PERSONAL IDENTIFICATION AUTHENTICATION SERVICE) SETTINGS, OR PIN.

Please note that the product is not secured at the time the item is placed in the cart, so if another customer makes a purchase during the order process, the inventory will be reduced to zero and you may not be able to purchase the item.

After adding items to the cart and entering the recipient's information, order information, and credit card information, click "Confirm Order and Payment," an automatic order confirmation e-mail will be sent once the credit card company has approved the order and the process has been successfully completed.

Please log in to your account once with the information you registered with and correct the information as soon as possible.

If you register an incorrect address, an e-mail will be automatically sent to that address.

We accept payment by various credit cards, Paypal, Amazon pay, Google pay, and Apple pay. Please enter your information when you place your order.

Only MasterCard®, Visa®, and American Express® credit cards are accepted.

Credit cards must be in the name of the person placing the order.

COTANTINIS PCI DSS LEVEL 1 COMPLIANT, A STRICT GLOBAL STANDARD FOR SECURITY.

We guarantee the world's top level of security when it comes to payments.

The order will be shipped within two months from the end of the month in which the order is placed.

Orders placed in November, December, and August will be shipped within 3 months, taking into account major holidays.

Example: If you place an order on May 10,
, it will be shipped within 2 months from the end of May, so the longest it can be shipped is the end of July.

Please note that it may take some time for the products to be manufactured by our craftsmen after the order deadline.

Excluding Saturdays, Sundays, and holidays, all items will be shipped within 5 business days.

Shipping charges vary by region and will be notified on the payment screen when you place your order.

In addition, the approximate shipping cost is listed in the product description.

We hope you will find it helpful.

With the exception of some items, such as large items, orders will be shipped in a special gift box.

We accept exchanges or returns of products only for initially defective products.

PLEASE CONTACT OUR CUSTOMER SUPPORT DESK WITHIN 7 DAYS OF RECEIPT OF THE PRODUCT, AND THEN RETURN THE PRODUCT TO COTANTINWITHIN 30 DAYS OF RECEIPT OF THE PRODUCT.

However, the product must be in its original packaging at the time of purchase.

Please note that we may not be able to meet your request for product replacement due to stock availability.

We do not accept order cancellations for customer reasons. Please understand.